Student Tech Support


Two Factor Authentication

Anyone checking MUSC email or using VPN or Citrix Webapps off campus to access is required to enroll in the Two Factor Authentication program.

To enroll in the program go to PhoneFactor

Please make the change to 2Factor's Authenticator App by May 31st, 2018.If you need assistance with installing and/or using the Authenticator App, please call our Help Desk at 843-792-9700.

Mobile Device Management

Program to help secure MUSC email on mobile devices.

Instructions are available for: 

Microsoft Teams Installation

The Microsoft Teams app can be downloaded from your phone/tablets app store after installing the MUSC MDM client in the section above.

Troubleshooting: There is a new process for setting up email and Microsoft Teams on your cellphones and tablets. If you have previously installed MUSC Email on your device and are experience any issues with email or Microsoft Teams this is likely why. Please follow the iPhone MDM or Android MDM instructions and FAQs in the above section to resolve installation issues. It is recommended that you uninstall the Teams app until you have completed this process then reinstall.

Please note that all email will now come through the Microsoft Outlook app installed during this process. Previously setup MUSC email through the Apple Mail app should be removed.

NET ID Password Process

NetID user account passwords must be changed every 180 days. Each password must be at least eight characters long. An updated password cannot be the same as any of the past six passwords. Each updated password must have at least four changed characters from the previous passwords. 

For a complete list of the policies, please go to

MUSC Social Media Policy

View the policy here: MUSC Social Media Policy