Notice of Data Privacy Incident

The Medical University of South Carolina’s (MUSC’s) College of Dental Medicine (CDM) recently became aware of an incident in which the first and last names of some individuals were inadvertently disclosed to another individual.

What Happened? On September 15, 2023, we discovered that an email, sent on September 14, 2023, inviting some patients to our new dental patient portal were mistakenly sent to another individual.

What Information Was Involved? After conducting a thorough investigation, we determined that the email only contained first and last names. The email did not include or provide access to other personal, financial or treatment information.

What Are We Doing? We take patient privacy seriously and are engaging in additional staff education and training to help prevent similar occurrences.

What Can You Do? We are notifying you out of an abundance of caution, in compliance with our current policies. No action on your behalf is necessary as we do not anticipate that you will suffer any harm as a result of this matter.

We have set up a dedicated, toll-free call center for patients to call with questions. This service is available Monday through Friday between 9 a.m. and 6:30 p.m. Eastern Standard Time at (866) 347-8591.